Back to Support Hub

Inbox & AI Triage

Automating your inbox and managing customer statuses

Managing Leads in the Inbox

Beginner

Navigate the inbox, take ownership of chats, and manage lead statuses

15 min read
Read article →

Utilizing AI Triage and Drafts

Intermediate

Learn how the AI system auto-tags intents and drafts smart replies

20 min read
Read article →